Frequently Asked Questions

Each solution is customize based upon what your situation is (e.g. tower type, location, other engineering parameters, etc.). Typically, we run your situation through our engineering and proposal groups, and we provide a written proposal. That allows us to walk through each service and explain what is included. You will want to fully understand what all is included because we will save you time and money.

We chose best in class systems that meet the following requirements:

• 1st FAA certified LED.
• On 5th generation of technology - Very proven and reliable.
• ISO 9001 and 14001 certified signifying best in quality.
• We have a choice… and we choose the best.

• Fully coordinated with your team/project manager.
• Use a proven process to ensure full warranty compliance and quality.
• All work in accordance with our health and safety program.
• Key Steps:

1. Kickoff call - Project Management coordination.
2. Site walk – Site specific data gathering, photos, measurements.
3. FAA determination paperwork if required Form 7460-1.
4. Engineer site, build construction package.
5. Procurement / Kitting.
6. Issue NOTAM as required.
7. Installation, turn up, NOC turn-up, and full end-to-end QC.
8. Lift NOTAM.
9. Deliver Close out package.
10. Ongoing TLaaS® services to ensure compliance.

Our corporate office is in Austin, Texas and we have crews throughout the United States.

• We install and maintain all required equipment and software, and that is included in the monthly fee for TLaaS®.
• On newly installed LED systems we use both SNMP/gateway for the system as well as dry contact monitoring for redundancy.
• Monitored by our Dual NOC’s with alerting. 
• We issue and manage NOTAMs as needed and keep two (2) year log
• We provide you with visibility of your lighting system

• If you have internet at the site we can utilize that or we can use our secure M2M network where a flat rate charge will apply.
• System is best-in-class with 14 carriers available internationally and the four largest domestic carriers available in the USA.
• We select the carrier with best signal strength and highest reliability for a site.
• We have 24X7X365 monitoring and support for each connection.
• We handle the SIM card, equipment, configuration and all the details.

With our dual NOC system, whenever a light goes out, we are notified immediately and will begin the diagnostics and repair.  We log a NOTAM as required.

We have a very helpful and comprehensive portal containing important links to the Federal regulations website all in one convenience location.  In the portal, each tower style is illustrated and defined per the FAA standards.

• Service includes the FAA mandated quarterly tower lighting system inspection, biennial lens inspection and paint inspections as applicable to your tower type.
• Visual inspection of the system.
• Run through lighting system diagnostic test to ensure proper functioning of the system in all modes.
• Record results of inspection and testing

1. Keep record for minimum 2-year period.
2. Paint test at top portion of the tower, if applicable (Photo and record keeping).
3. Biennial lens inspections (Photo and record keeping). 

Everything is included: 

• Repair/replace any equipment as needed.
• Includes all labor, mobilization and expenses.
• Software/Firmware updates.
• RMA management and shipping.
• Project tracking and electronic log.
• Customer reporting.
• Ongoing proactive maintenance.